FedEx refuses shipment of made-up stuff, empty cans

This, I think, is rich: I just got back from the FedEx on Queen Anne, where I had been trying to ship a box of products from Greenwood Space Travel Supply to a potential client, just as samples of my packaging work.

I had them in a paper bag, mostly a collection of metal pint cans and a couple of brown apothecary jars. I was worried about how to pack them so they wouldn't break, so I went up to the FedEx guy with the bag and asked him what kind of box I should use. He immediately pulled out—I think just by chance—the bottle of "Rocket Fuel," which has a label that looks like this:

FedEx guy: Is this really what this is? Rocket fuel?
Me [laughing, used to this reaction from being at the space-travel supply store]: Oh, no, no, no. Of course not. It's... made-up. Kind of a joke. It's actually full of sugar, which I just put in to give it some weight, but that's all it is.
FedEx guy: You can't ship this.
Me: But... it's just sugar! What, uh, what if I empty it out? It doesn't really need to have sugar in it.
FedEx guy: No. They would still x-ray it, and then you'd get a call when it was en route. I don't think it would make it.
Me: Hmmm. I really need to get this out... but I guess I don't have to ship the "Rocket Fuel" can. What about the rest?

The FedEx guy then grabs cans of nitrogen (N₂) and neon (Ne), with their store-advertised "purity" of 78.084% and 0.0018% respectively (which was our way of being clever about selling cans of normal air, since that's their percentage in the atmosphere—which, of course, was our way of making more money for 826 Seattle by selling products that cost almost nothing to produce). Here's what the atmospheric gas cans look like on the shelf:

FedEx guy: Nope. You can't ship these either.
Me: But... they're empty! It's just air. And... nitrogen? It's, like, almost 80% of the atmosphere. There's nothing dangerous about nitrogen, even if it were pure.
FedEx guy: They look too much like bomb-making materials.
Me [going into dumbfounded mode]: Bomb... Neon? What? Is there anything here I can legally ship? How about this bottle of tap water?

I hand him a bottle of Certainty (tagline, "For when it's preferable to think you know more"), which looks like this:

FedEx guy: Nope. It still looks too suspicious, too much like bomb-making materials.
Me: But it's "Certainty." That's not even a thing. I just made that up. [That's not strictly true. It's a scientific term/idea, and we sell it alongside bottles of "Uncertainty." But it's like having a bottle labeled "Friendship."]
FedEx guy: It's just too suspicious.

[long pause]

Me [going into post-9/11, TSA-style super-dumbfounded mode]: So what you're saying is you can't ship any sort of containers, even if they're empty? You know that we originally ordered these empty cans and jars from a company, and *they* shipped them to *us*.
FedEx guy: They must have used a different vendor ["vendor"? I can't remember, some word like that, like a "service"].

Which I imagine he said because he couldn't bring himself to say, "It's the *words* that are *on* the containers that are dangerous"—even after I had opened them all and demonstrated the utter harmlessness/emptiness of the containers themselves.

I sympathize with people who aren't making very much and are probably forced to comply with arcane corporate rules and who have to deal with weirdoes coming in with cans labeled "Rocket Fuel." I really do. But... c'mon. How much effort is involved in *not* being part of the common-sense-negating, spirit-crushing, Bush-era fear-slash-stupidity machine? The terrorists win again.

Hopefully, actual terrorists won't learn to wrap their packages at home first. Long story short, I packed them up there at the FedEx counter, with their scissors and tape and some extra bubble wrap I bought, and then I walked down the street to the U.S. Post Office and mailed them from there, all sealed up. We'll see how they fare. I hope they don't have snark-sniffing dogs.

Comments

[Jen]

Is there any small print on the packages saying "Note: this is a graphic design presentation and does not contain actual rocket fuel?" You'd be amazed what a disclaimer can do.

[Leslie]

While I agree it does sound silly I can see how they would have a point with regards to the 'chemcially' labeled items (like Ne etc). Simply becasue if the FedEx delivery guy got in an accident having containers with chemical labels come flying out the back of the truck might slow down any emergency response (you know people might see these things at the accident and then you have to check the hazardous records etc). Having said that I fail to see how shipping a hit of "Certainty" would ever be a problem.

[Ted]

Just to amplify what Leslie said...

Your joke stuff is really funny, and I like your purity gag. Reminds me of dihydrogen monoxide. (dhmo.org)

However:

There are pretty strict labeling rules for shipping chemicals and compressed gases, which are in place for good reason (emergency response, primarily). These are promulgated by the Transportation Department, by the way, not Homeland Security. And in my experience FedEx generally declines to ship hazardous materials, although UPS and Airborne accept hazardous shipments regularly. My speculation is that that FedEx doesn't care to carry the liability insurance that would require.

I really doubt it had much to do with fears of terrorism, even though the FedEx rep mentioned bomb-making materials. Given that he knew that at least one of the labels was wildly inaccurate, it stands to reason he might be skeptical about the rest of the shipment.

And while I know your gas = air was not compressed, and the containers wouldn't hold much pressure, most people shipping gas ship it compressed. Compressed gases, even nitrogen, can cause a lot of damage if the container is punctured and flies around; they can displace oxygen and cause asphyxiation; and (with the exception of hydrogen and helium) they get cold when they expand and can cause frostbite.

[Pete]

I am a die hard Democrat and Liberal, and I realize that the items you attempted to ship were a joke. I get the jokes. But do you expect some high school drop out to get your joke about bottles you labeled Nitrogen and Oxygen? Perhaps you should have called the supervisor, or the 800 number, so that the dude could check the hazardous shipping regulations.

[Anonymouse]

Here's a valid reason why he couldn't accept those items- even if they were nonsensical items.

Liability. I don't think the average postal worker wants to be held accountable for accepting a shipment of supposedly harmless containers that actually hold a lethal amount of nerve gas or a single gram of plutonium - something that can poison an entire city if let into the air.

[Filip van Laenen]

In Europe it's illegal to take _empty_ bottles or any other container with you on the plane. Not because of the words on it, but because of the simple fact that they _can_ be used to transport liquids. I think empty boxes are still OK.

http://huginblog.blogspot.com/2006/11/airport-security-no-empty-bottles.html

[David (Toronto)]

I loved the canned products. Especially gravity. Do you sell cans of Levity?

[Brett Rogers]

This is as funny as shooting at the police with a water pistol. "Ha ha. Get it? I was just kidding."

What a moron.

[Paul]

Thanks for all the good advice on disclaimers, accreditation, etc., for mailing these! (And, esp., for the anthrax joke from Germany.) When the store starts to mail more stuff, I'll make sure they know what they're getting into. Speaking of, I talked to the current store manager (I helped create the store and still work on it from time to time, but I'm not involved on a daily basis), and she said that they still haven't set up a system for mail order, but plans for that (and likely an online store) are in the works. If you want to be on the list for updates on that, e-mail celinerabago AT 826seattle.org.

[bob]

TO EVERYBODY WHO WANTS TO BUY THESE THINGS ONLINE: How is he going to ship them to you..?

[Grumpy Physicist]

big bottles of Certainty and Uncertainty?

Nah, it's a big bottle of Uncertainty, and a little bottle of Certainty, probably with an eyedropper dispenser.

[drat]

What can you expect when Texas requires a license to own chemical glassware, like erlenmeyer flasks?

[Ozten]

I've been waiting for the SWAT team to kick in 826 Greenwood's doors. Thank God, for whom we fight every day, which is to say, sweet sweet black oil baby jesus, that they caught you now. Hopefully they will lower the threat color this week with putative under control.

[John Hedtke]

Amazing! Yes, this is another example of the terrorists winning... but with Mussolini in the White House, what can you expect?

You ought to follow up by shipping a bottle of Perrier and labeling it prominently with the chemical analysis that appears on the label in small print. I'm sure that idiots will panic.

BTW, I used to live about 4 blocks away from 826 for 15 years (at 87th & Palatine). Truly a wonderful neighborhood.

[CB]

I dont't know, but it seems like you may have struck a nerve or two with this one. What do you think?

[CB]

I forgot to mention that this is much more entertaining than watching rbd's hairy white arse on Treemo. Keep up the good work!

[Response]

1. There have been documented and well-publicized cases of people shipping dangerous materials through package delivery services (the Unabomber, anthrax, etc.). Reasonable people would agree that shipping dangerous materials is Not a Good Thing.

2. You are shipping something that (intentinally) looks like chemicals. Thanks to your graphics design skills, these items look a lot like chemicals, at least to someone who is not a chemist.

It fact, it seems that the primary appeal of these "products" is that they cleverly combine package ordinary materials with a scientific-looking package. Right?

2. FedEx doesn't want to ship things that might be dangerous to its employees or customers.

HOWEVER:

3. You demonstrated at the counter that the things you are shipping are not, in fact, dangerous.

BUT:

4. The average FedEx package goes through multiple distribution centers, cargo planes, trucks, etc. before it reaches its destination.

5. It's not that the person at the counter is stupid, or that his supervisors are stupid. He is looking out for your package, and he even said, "I don't think that it will make it."

Although he may not be as snarkily clever as you, he realizes what you apparently do not:

Most, if not all, of the people who handle your package will not be chemists, masters of irony, or people who have witnessed your safety demonstration. They might think that these things that look like containers of chemicals are, in fact, containers of chemicals.

SO:

Give the guy a break -- he did tthe right thing.

[Robert Ries]

The really sad part is that we let people out of school before they know that dihydrogen oxide=water. Or that air is nearly 80% Nitrogen.

And they don't get "F&%#tard" tattooed on their foreheads prior to joining the work-force...

[Response]

Note to Robert Ries:

You're going to call a guy an "F-Tard" if he doesn't know the percentage of nitrogen in the atmosphere??

Man, you must be a real treat at parties...

[Michael Mahoney]

Please. I would say that a bottle of certainty is about as supicious an item as you could come by.

Can you imaging if that leaked?

Be a little more careful next time.

[TL]

Have you been shipping cases of Certainty to the Bushmeister? Because he seems to have had an awfully large and unwarranted amount of it about a lot of things for quite a while now.

[PEC-Memphis]

Yep, blame it on President Bush that the FedEx guys will not ship your package - I heard President Bush specifically demand, in his state of the union address, to tell FedEx to NOT ship packages from someone trying to sell empty containers at grossly inflated prices. You blame it on President Bush, but you should be possibly be blaming it on islamic terrorist. Maybe you could blame Billy Jeff Clinton for doing nothing after repeated terrorist attacks on US properties and citizens. Bin Laden himself stated that the US is a paper tiger based upon Clinton's inaction. - For your rant of stupidity, I personally blame your mother. (Not really, each is responsible for his/her own actions)

>>>>>>>>> (Quote) I am a die hard Democrat and Liberal, and I realize that the items you attempted to ship were a joke. I get the jokes. But do you expect some high school drop out to get your joke about bottles you labeled Nitrogen and Oxygen? <<<<<<<

Just like a condescending elitist democrat and liberal; to assume that because the person works for FedEx as a courier or desk agent, he/she is a high school dropout and is ignorant of the basic components of surface atmosphere. I have several friends and relatives who work for FedEx, some are couriers - some are pilots - some are in charge of aircraft logistics - my wife writes the aircraft operations manuals for specific aircraft. And liberals say that Conservatives are "intolerant" and prejudice.

[bob]

My sister in the UK tried to buy some citric acid from the chemist shop (pharmacy) so her children could make some bath bombs (mix it with baking soda and it fizzes when put in the bath). He refused to sell her more than 2 ounces because of security reasons!! The local supermarket will be banning lemons next.

[Paul]

Just an update on whether Greenwood Space Travel Supply will start shipping and/or selling online: a new person is taking over the store next month, so I'm sure that will go back on the agenda for him. In the meantime, though, the address that I gave previously no longer works, so best to stick with the general e-mail address for any GSTS/826 inquiries: info AT 826seattle.org.

[Uncertain]

I wanted to order certainty, but I am not sure how to access your store - please advise.